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Privacy Policy


The Essence of Mindfulness is a HIPAA-compliant (HIPAA-secure) platform that connects clients and patients with affiliated mental health professionals (“Providers”) to obtain medical care, online counseling and therapy services. “Providers” includes employees, agents, or independent contractors of Treatment Providers. “Behavioral Health Innovation” or the terms “we” or “us” or similar terms refer to Behavioral Health Innovation, Inc. “You” or “your” or similar terms refer to you as a user of our Services (defined below).

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THIS PRIVACY POLICY IS BOTH AN AGREEMENT HEREBY ENTERED INTO BY YOU AND BEHAVIORAL HEALTH INNOVATION, AND THE POLICY OF BEHAVIORAL HEALTH INNOVATION IN MAKING THE SERVICES AVAILABLE TO YOU.

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​Our Promise to You.
We know you are entrusting us with some of your most personal and valuable information, including your personal health information. Your trust is built, in part, on our commitment to respect the privacy and confidentiality of your health information. We are committed to safeguarding and protecting your personal information, including health information.

We are providing this Privacy Policy to inform you of our policies and procedures regarding the collection, use, and disclosure of the information that we collect and receive from users of our e-health platform at and through our website, www.adaptivetelehealth.com (the “Site”).

The platform includes, without limitation, the following services (collectively, the “Services”):
(a) the facilitation of electronic or telephonic communications with Treatment Providers,
(b) the provision of appointment scheduling and reminders, claims submission and processing, and other services related to online counseling and therapy for both our registered users and Treatment Providers, and
(c) the provision of other information about Behavioral Health Innovation and our products and services through the Site.

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Collection and Use of Information.
When using our Services, we will ask you for certain personally identifiable information. This refers to information about you that can be used to contact or identify you, and information on your use or potential use of the Services and related services (collectively, “Personal Information”). Personal Information that we might collect would include things like your name, phone number, gender, occupation, hometown, personal interests, credit card or other billing information, your email address and the email address of your contacts, home and business postal addresses, website URLs, insurance data (such as your insurance carrier and insurance plan), certain health information (such as health care providers you have seen, your reason for scheduling an appointment with a Treatment Provider, and your medical history), and any other information or data that you provide when using the Services. We also collect the information you provide voluntarily in free-form text boxes on the Site and through responses to surveys, questionnaires and the like. If you communicate with us by, for example, email, facsimile or letter, any information provided in such communication may be collected as Personal Information.

The main reason we collect Personal Information from you is to provide you a safe, smooth, efficient, and customized user experience. The collection of Personal Information also enables our users to establish a user account and profile that can be used to interact with Treatment Providers and other users.

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We will ask you to provide Personal Information, such as:

  • Contact and identity information (e.g., mailing address and phone number)

  • Insurance and other billing information (e.g., credit card number)

  • Health information (e.g., date of birth, past health history, allergies)

  • Other personal information as indicated (our forms indicate what information is required, and what information is optional).

Messages and Transactions.
Comments or questions sent to us using email or secure messaging forms will be shared with our staff who are most able to address your concerns. We will archive your messages once we have made our best effort to provide you with a complete and satisfactory response. However, these communications will not become part of your medical record (or another appropriate treatment record).

Only permitted users can access these messages and transactions post login. When you use a service on the secure section of the Services to interact directly with Providers, some information you provide may be documented in your medical record or another appropriate treatment record, and available for use to guide your treatment as a patient.

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​Our Employees.
Every one of our employees, whose job might allow them to come into contact with your Personal Information has completed HIPAA training and job-specific training on how to protect and respect your Personal Information, including your PHI. We have clear policies in place in the event of a privacy or security concern regarding your Personal Information, so we can react quickly and resolve the issue appropriately. We will limit access to your Personal Information to personnel who have a need to know it for purposes of delivering our Services. All of our personnel must comply with our restrictions on access, use, and disclosure of PHI or face disciplinary action, up to and including termination.
 

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